The Ministry of Industry, Entrepreneurship, Trade, and Innovation (MINT) handled 1,567 consumer complaints between January and June 2026, with most cases related to incorrect hour calculations in electricity meters.

According to the Department for Consumer Protection, the most common complaints involved electricity meter billing issues, warranty and product returns, price discrepancies between shelves and cash registers in supermarkets, online purchases, and products not matching their advertised descriptions.

MINT said the findings highlight the need for stronger market oversight and additional measures to improve respect for consumer rights.

“The high number of complaints indicates that, in many cases, economic operators are not fully complying with the Law on Consumer Protection and the rights guaranteed to consumers,” the ministry said.

The complaints were addressed in cooperation with relevant institutions, including the Central Market Surveillance Inspectorate, Kosovo Food and Veterinary Agency, Kosovo Tax Administration, Energy Regulatory Office, Central Bank of Kosovo, Electronic and Postal Communications Regulatory Authority, and the Water Services Regulatory Authority.